Join The Lighthouse Team!

Current Job Postings

The Lighthouse Festival is a charitable Canadian theatre company bringing together some of the best professional talent from across the country to stage the best of Canadian comedy. We commission, develop and produce theatre of the highest calibre, to create a shared experience of joy, connection and uproarious fun. Our theatres are a place to park your troubles at the door, lose yourself in the moment, and laugh until you cry.

Lighthouse Festival is committed to creating a diverse environment and is proud to be an equal opportunity employer who upholds the protected grounds of the Human Rights Commission of Ontario. Lighthouse Festival welcomes applications from people with disabilities. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

Check back to learn more about joining Lighthouse Festival’s team!

Lighthouse Festival has been dazzling audiences with live Canadian theatre for over 40 years. Devoted to the development and production of new and existing Canadian plays, Lighthouse Festival strives to be artistically excellent, support and encourage local and regional artists, and be a source of enjoyment and pride in our communities. With locations in Port Dover, Port Colborne, and Simcoe, our theatres operate under a central policy of hospitality, inclusivity, originality, and community for all.

As a workplace, Lighthouse Festival strives to cultivate a culture of creativity, honesty, and community leadership. A long-standing charitable organization, Lighthouse operates as a tight knit team of talented individuals committed to the theatre’s success. Our theatres are bursting with activity and operate all year round. The main summer season focuses on professional comedy productions, while the fall through spring months host our Community productions, Christmas Pantomime’s, and rentals. This is your chance to be part of the action!

As Front of House Supervisor, become one of the familiar faces and voices for patrons of Lighthouse Festival in Port Colborne.

Reporting to and with support from the Patron Experience Manager, you will primarily be responsible to oversee all aspects of the Box Office in Port Colborne, including ticket and subscription sales, supervision of Front of House, Cleaning, Bartending staff and Volunteers and act as the community liaison.

The Front of House Supervisor must possess effective leadership skills, with a strong focus on mentoring and motivation of employees and volunteers, excellent customer service and demonstrated time management skills.

Major Responsibilities:

With support from HR, ensure the effectiveness of employees and volunteers through strategic hiring, assignment of duties and performance management.
With support from HR, provide employee and volunteer training, ensuring that all applicable compliance requirements are met.
Maintain schedules to ensure sufficient employee and volunteer coverage for Front of House, Bartending and Cleaning.
Oversee staff and volunteers to ensure work is being performed according to established standards.
Ensure all guests and patrons are greeted and welcomed in a friendly manner and their questions are answered as required.
Attend to customer complaints in a professional manner when they are escalated to the management level.
Occasionally cover shifts as Box Office Representative, Bartender and House Manager.
Open and close Box Office and maintain a clean, healthy environment including kitchen, volunteer room, supplies room, theatre and lobby/bar area.
Monitor and report any building concerns.
Act as the main day to day liaison with City of Port Colborne and be responsible for disseminating information to the appropriate team member.
Ensure bar and hospitality services are fully stocked and supplied.
Work with the marketing team to ensure posters, show advertisements and other marketing materials are displayed and distributed both in the theatre and Port Colborne area.
Sell individual, group tickets and subscriptions, using Tessitura software in person and over the phone.
Responsible for 50/50 draw execution.
Maintain and balance all front of house tills and floats before and after performances.
Reconcile and make Front of House bank deposits.
Plan and execute Volunteer events including annual Volunteer sign up and appreciation events.
Other: Sending and receiving letter mail. Cleaning duties. Other duties as assigned.

Skills and Experience:

Education and experience in Volunteer Management, Customer Service, Theatre operations or a relevant discipline an asset
Experience supervising staff and/or Volunteers
Experience of working in a theatre setting, preferably in ticketing an asset
Demonstrated time management skills
Ability to delegate, set expectations, and monitor progress of employees and volunteers
Ability to remain calm and poised in urgent situations
Strong computer skills
Proven Customer service experience and skills
Experienced in the use of Microsoft Office products
Work collaboratively with team members
Excellent interpersonal, written, and oral communication skills
Detail-oriented and organized
A passion for theatre and live performance
Valid driver’s license and access to a vehicle
Clean Police Records Check

Benefits and Working Conditions:

35-hour work week. Will need to work evenings and weekends dependent on operational needs.
Extended medical, dental and health benefits package as well as Group RSP option.
Vacation and Sick time greater than statutory minimums.
Complimentary theatre tickets and access to special events
Collaborative and supportive team environment
Remuneration range $46000 to $50,000 annually based on qualifications and experience

Interested applicants should send their cover letter and resume to Bruce Robinson at hr@lighthousetheatre.com

If you have a solid basis of at least five years in full cycle accounting ideally in a not-for-profit and are looking for a new challenge, then we want to hear from you!

We are searching for a Finance Manager as a key addition to our small and talented leadership team, someone who will bring a solid history of mature effectiveness to the Finance Department.

With locations in Port Dover, Port Colborne, and Simcoe, our theatres operate under a central policy of hospitality, inclusivity, originality, and community for all.

Our theatres are bursting with activity and operate all year round. The main summer season focuses on professional comedic productions, while the fall through spring months host our Community productions, Christmas Pantomime’s, and rentals.

This is your chance to be part of the action! And have Fun!

Key Accountabilities and Responsibilities

Develop strategy, coordination and direction of the finance department, including building financial controls and processes where necessary.
Provide supervision and clear direction for one direct report.
Preparation and analysis of month end reporting package.
Collaborate with the Executive Director to assist in the preparation of the annual budget.
Provide support to the Development Officer for grant applications and reporting requirements.
A demonstrated ability to communicate and collaborate with a diverse range of people is essential.
Serve as primary financial support, meeting regularly with other departments to provide financial guidance.
Regular monitoring of cash flow and forecasting.
Approval of invoice and receipts.
Liaise with auditors and preparation of the audit package.
Investigate and address reconciliation issues between various theatre software and the financial reports.
Attend events to review and assess controls in action.
Attend Board Finance and Audit committee meetings and presenting as requested.
Provide assistance to the Executive Director as needed.

Education and Professional Skills/Knowledge

Bachelor’s degree, preferably with a specialization in Accounting, Finance or Commerce. Alternative combinations of education and pertinent work experience may also be considered.
Technical competence with a minimum of 5 years of experience in full cycle accounting, ideally not-for-profit.
Minimum of 3 years of experience in a supervisory capacity within a finance department.
Relevant professional accreditation (CPA, CPA CMA, CPA CGA) an asset but not required.
Highly skilled user of QuickBooks (or similar accounting software) and Microsoft Office Suite.
Experience with Tessitura or other theatre software an asset.
A demonstrated ability to communicate and work with a diverse range of people essential.
Must be able to think and act strategically and problem solve effectively.
Excellent communication and people management skills.
Aptitude in guiding individuals with limited financial acumen.
Organized with the ability to multi-task and work under the pressure of deadlines.
A confident, self-starter, proactive, skilled in taking initiative, assessing requirements, planning and taking the lead.

Other Requirements

Valid Ontario Driver’s License
Vehicle to travel to multiple theatre locations periodically including Port Colborne and Simcoe
Police Records Check
Able to work on-site majority of the time

Benefits and Working Conditions

35-hour work week
Additional hours compensated in the form of time off in lieu
Extended Benefits Package (medical, dental, vision, life insurance, LTD, Group RSP with employer matching).
Paid vacation and sick time more than statutory minimums
Primarily working in office, with ability to work remotely on occasion
Complimentary theatre tickets and access to special events
Collaborative and supportive team environment
Social staff events
Remuneration will be based on qualifications and experience

Interested applicants can apply online at:

https://hirinc.prevueaps.com/jobs/275935

Posted November 10, 2023. Anticipated Start Date: January 8, 2024.